1. What you are buying

TPP Intelligence is a software-as-a-service analytics platform. Paid plans are digital subscriptions; nothing physical is shipped. Access is delivered online: as soon as a payment succeeds, the plan is activated on your workspace and you can use it immediately by signing in at tppintelligence.io.

2. Billing

Subscriptions are billed in advance for the period you choose (monthly or annual), at the price and in the currency shown at checkout, and renew automatically until cancelled. Payments are processed securely by Paymob.

3. Cancelling

You can cancel at any time by emailing us or contacting your account manager. Cancellation stops the next renewal; you keep access to the paid plan until the end of the period you have already paid for, and you will not be charged again.

4. Refunds

• First purchase: if you are not satisfied, you can request a full refund within 14 days of your first payment.
• Billing errors: duplicate charges, or charges made after a cancellation took effect, are refunded in full.
• Renewals: apart from the cases above, renewal payments are not refunded for partially used periods; cancel before the renewal date to avoid the next charge.

Approved refunds are returned to the original payment method. We process them within 5 business days of approval; your bank or card issuer may take up to 14 further business days to show the credit.

5. How to request a refund or cancel

Email support@tppintelligence.io or call +20 104 260 2763 with your account email and the payment date. We reply within 2 business days.